Terms & Conditions

1.0 Reservations

1.1 Booking Methods

  • Reservations can be made via our official website (www.harper-hotel.com), 3rd party booking (OTA), walk-in, social media, or by contacting Harper Boutique Hotel's official reservation number.

1.2 Room Assignment

  • Harper Boutique Hotel will attempt to accommodate all guests of the same reservation in the same room or on the same floor, subject to availability.

1.3 Required Information

  • All guests must provide identification information, including but not limited to their name, address, contact number, and email address, to complete a reservation.

1.4 Modifications

  • Requests to modify dates, duration of stay, or to add products and/or services are not guaranteed and are subject to availability with amendment fees.

1.5 Pricing

  • Room rates are adjusted based on current demand.

  • Prices for the stay do not include breakfast unless otherwise specified.

2.0 Payment

2.1 Payment Terms

  • All payments and refunds are subject to the cancellation and refund policy applicable to each booking.

  • All reservation fees must be paid upon arrival before check-in if paying in person.

2.2 Security Deposit

  • Harper Boutique Hotel is authorized to collect a security deposit of RM100.00 per booking by cash.

  • Security deposits are refunded upon checkout day, subject to room inspection confirming no damages and no outstanding charges.

2.3 Accepted Payment Methods

  • Credit Card / Debit Card

  • Bank Online Transfer

  • QR Payment

  • E-Wallet

  • ePerolehan

2.4 Hotel Rights

  • Harper Boutique Hotel reserves the right to change prices without prior notice.

2.5 Tourism Tax

  • In accordance with the Tourism Tax Act 2017, The Cara Hotel is required to collect tourism tax from foreign guests.

  • Rate: RM10.00 per room per night (flat rate regardless of room type).

  • Applicable to: All foreign nationals (non-Malaysian citizens).

  • Exemptions: Malaysian citizens (upon presentation of MyKad or valid Malaysian identification) and Malaysian

    permanent residents (upon presentation of valid documentation).

  • Tourism tax is payable upon check-in in addition to room rates and is remitted to the Malaysian government as required by law.

3.0 Check-in and Check-out

3.1 Standard Times

  • Check-In Time: 3:00 PM

  • Check-Out Time: 12:00 PM

3.2 Early Check-In

  • Early check-in is subject to the hotel's availability, and there will be charges of RM80nett. 

3.3 Late Check-Out

  • Late Check Out is subject to availability and there will be charges as follows:

  • 2pm - 3pm: RM50nett.

  • 4pm - 5pm: RM80nett.

  • 6pm onwards: 1 night room charges.

4.0 Responsibility & Behaviour

4.1 Identification

  • All guests are required to present a valid photo identification (Identity Card or Passport) during check-in.

  • Failure to do so may result in removal from the property or cancellation of the reservation.

4.2 Guest Conduct

  • All guests must conduct themselves in a civilized manner and under no circumstances display aggressive behaviours towards other guests or staff members.

4.3 Liability for Damages

  • Guests are liable for damages caused by their negligence and are subject to reparation costs or any fees deemed reasonable by Harper Boutique Hotel.

  • This may result in termination of the reservation, removal from the property, and forfeiture of the security deposit.

4.4 Room Key Card

  • Loss or damage to the room key card will incur a replacement fee of RM50.00.

4.5 Non-Smoking Policy

  • We operate a strict non-smoking policy throughout all hotel premises. This includes cigarettes, cigars, vape, or any form of e-cigarettes. Any smoking activities detected within hotel premises will result in a RM500.00 cleaning fee, which will be billed to your room account. The purpose of this policy is to guarantee the safety, security, and comfort of all our valued guests.

4.6 No Pets Policy

  • No animals are allowed on the premises.

4.7 Prohibited Fruits

  • Guests are not allowed to bring local fruits such as durian, mangosteen, and jackfruit into the premises; failure to comply will result in a penalty of RM300.

4.8 Age Requirements

  • Reservations made by any person below the age of 18 will not be accepted.

  • Guests below the age of 18 will only be permitted to stay when permission is given by parents verbally or non-verbally during check-in.

  • Guests who fail to adhere to this rule will face automatic cancellation of their reservation without refund.

5.0 Data Protection

5.1 Data Collection

  • Harper Boutique Hotel’s use of guest data follows the Malaysian Personal Data Protection Act 2010 (PDPA).

5.2 Consent

  • All guests staying with Harper Boutique Hotel automatically consent to the collection of personal data, including name, surname, email address, identity number, address, contact information, and bank account details.

5.3 Purpose

  • Collected data is used for research and brand development to improve our services. Harper Boutique Hotel reserves the right to share collected data with its partners for promotional campaigns.

5.4 Disclosure

  • Personal information will be disclosed to Malaysian authorities when required by law or official order.

6.0 Guests with Special Needs

  • Guests with any disability who require special care should inform Harper Boutique Hotel before arrival.

7.0 Limitation of Liability

7.1 General Limitations

  • Harper Boutique Hotel will not be liable for any loss or damage suffered by guests during their stay, including but not limited to: Loss of income, business, profits, opportunity, anticipated savings, data, or enjoyment.

7.2   Guest Cancellations

  • Harper Boutique Hotel will not be liable for cancelled reservations made by guests due to personal issues suffered before their stay, including but not limited to: Flight cancellations, democracy activities, or any other circumstances that may affect their reservation and stay.

7.3 Force Majeure

  • Harper Boutique Hotel will not be liable for cancelled reservations or failure to fulfill services due to reasons beyond our reasonable control, including: Acts of God, government intervention, explosion, fire, flood, riot, war, civil disturbance, revolution, or embargoes.

8.0 Cancellation Policies

8.1 Free Cancellation

  • Reservations can be cancelled without charge if notice is given at least 3 days before the arrival date.

8.2 Late Cancellation

  • Cancellation notice of less than 3 days or a no-show on the arrival date without prior information will incur a charge equivalent to the full stay amount.

8.3 Hotel Cancellations

  • Reservations can be cancelled or modified by Harper Boutique Hotel without prior notice if due to circumstances beyond our control.

  • Affected guests will receive a full refund of any paid fees.

8.4 Refund Processing

  • All refunds are subject to verification and approval.

  • Online refunds will take 7-14 working days or even more depending on the issuing bank’s policy.

  • Refunds will be processed to the original payment method.

9.0 General Provisions

9.1 Amendments

  • Harper Boutique Hotel reserves the right to amend these Terms & Conditions at any time without prior notice.

9.2 Severability

  • If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

9.3 Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

9.4 Agreement

  • By making a reservation with Harper Boutique Hotel, guests acknowledge that they have read, understood, and agree to be bound by these Terms & Conditions.

  • For enquiries or assistance, please contact:

  Sarang Boutique Sdn. Bhd.

Website: www.harper-hotel.com

24 hours hotline: +6016 880 3889

Email: stay@harper-hotel.com